C-Suite Intelligence 22nd July 2020

Winmark's C-Suite Intelligence service provides news, content and research to help leaders across all C-Suite functions overcome the significant challenges they are currently facing

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A method for overcoming implicit bias when considering job candidates

Harvard Business Review
If companies want to bring in more diverse talent, they need to change the way they hire new employees. One reason for continued lack of diversity is that even if similarly qualified candidates from diverse backgrounds apply for job openings, recruiters gravitate toward candidates with identities that fit a stereotype because of implicit bias.

This new research identifies a simple but effective tool — partitioning candidates into different categories — that can help organisations build more diverse workforces without restricting managers’ choices.

By looking at how people act when they have to choose multiple options out of many available options, the researchers achieved the end result of having experiment participants pick more diverse candidates by diversity-minded categorisation.

In two of the experiments, they found that grouping candidates together increased the diversity of the selected candidates without reducing their quality.


Overcoming the innovator's paradox

MIT Sloan Management Review

How do we secure the resources needed to implement a fantastic innovative idea? To overcome the innovator’s paradox, i.e. the more novel, radical, or risky the idea, the bigger the challenge in acquiring the necessary resources, leaders can tap into the power of using amplifiers:
  • Comparing: Finding the right analogy to convince supporters your idea will succeed.
  • Materializing: Making an abstract concept tangible, visible, and real.
  • Storytelling: Crafting a narrative that gives listeners a reason to believe.
  • Signaling: Connecting to other credible groups that confer legitimacy on your idea.
  • Applying social pressure: Creating a sense of scarcity (the feeling that people need to act now or they’ll miss out).
  • Committing: Convincing others through a visible, personal, or irreversible action.
How to stay innovative during times of uncertainty

While daily challenges cannot be ignored during crises, only focusing on the mechanics of your business does little to move you beyond uncertainty. The Five Cs (communication, cooperation, compromise, creativity and compassion) is an approach that enables leaders and their teams to tap into their creative potential.
New study shows troubling disconnect between HR and employees
"Employee experience" has become a buzzword with companies claiming that their employee experience is better than the next. Turns out, HR professionals and employees don't actually agree on what it means. They share such differing experiences at work that it may impact company culture. In a new survey, "Adapt or Lose the War for Talent: Why Your Employee Experience Needs an Upgrade”, 1,000 full-time employees ages 18-64 at large enterprise companies in the U.S. and UK indicated four signs that HR and employees are not the same page:
  • HR believes employees are happier than they are.
  • HR feels more pressure than general employees to hide their true selves.
  • Employees say they are spending more time on HR-related tasks than they should have to.
  • HR overestimates how important office perks are to employees.

This deficit means employers must focus on delivering a better employee experience--and that starts with honest conversations between HR and the greater team.

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