C-Suite Intelligence 15th April 2020

Winmark's C-Suite Intelligence service providing news, content and research to help leaders across all C-Suite functions address the exceptional business planning and management challenges they are facing.

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Five principles for smart decision making in uncertain times

McKinsey & Company 
When there is a crisis of uncertainty such as the COVID-19 pandemic organisations face a potentially paralyzing volume of unfamiliar, high stakes decisions.

McKinsey & Company have identified five principles to help you make bold decisions quickly in these uncertain times. 

  1. Take a breath: Pause and take a breath—literally. Giving yourself a moment to step back, take stock, anticipate, and prioritize may seem counter-intuitive, but it’s essential now.
  2. Involve more people: Reject the hierarchical model of normal times and instead involve many more stakeholders and encourage different views and debate.
  3. Make the critical small choices: Some small choices that leaders make in the short run could loom very large over the long term as the crisis unfolds. They can be hard to spot, but leaders must look for them.
  4. Set up a nerve centre: Creating a nerve centre can help leaders focus on the strategic decisions rather than the tactical ones.
  5. Empower leaders with judgment and character: Leaders with the right temperament and character are necessary during times of uncertainty. They stay curious and flexible but can still make the tough calls, even if that makes them unpopular.

To learn more about these principles for smart decision making, read here.



How to elevate your presence in a virtual meeting

Harvard Business Review

Communication tactics that work well in a conference room may not translate  to a computer screen. Elevating your presence in a virtual meeting requires disabusing yourself of potentially detrimental misconceptions about the medium. This Harvard Business Review article provides six recommendations to help your impact: 
  1. Focus on your camera, not your colleagues: Direct eye contact is a vital way to reinforce your point. In a video conference, this means looking into the video camera. Practice looking into your camera during video conferences when you speak, even for brief moments.
  2. Maintain a strong voice: Even though you’re using an external or internal microphone and thus may be tempted to speak at a conversational volume, maintain a strong, clear voice as if you’re in a large conference room.
  3. Frame yourself wisely: If your head is cut off at the top or bottom, you’re too close. If your entire torso is in view, you’re too far away. If only half of your head is in sight, please adjust the camera. Also be mindful of your background. Cluttered rooms make communicators seem disorganized. 
  4. Be present and mindful: Close other windows and  turn your phone upside down. Because you’re less aware of social cues in a virtual meeting, it’s also important to be mindful of how long and how often you speak, if you interrupt other people, and if you make a comment that might offend someone present but out of sight.
  5. Don’t become your own distraction: Train yourself to stay on mute whenever you’re not speaking and unmute yourself only when you do speak. Make sure to turn off your camera when you’re doing something visually distracting.
  6. Use the chat window as your partner: When you refer to an article or shared document, link to it in the chat. If you run the meeting, put a link to the agenda in the chat. When others are speaking, respond with support or questions in the chat. The chat window is a unique opportunity in virtual meetings to elevate your presence.
To learn more, read here.

Disruption lessons learned from an enterprise supply chain
A supply chain professional shares workflow transformation lessons learned from using emerging technologies to re-imagine the supply chain of IBM Systems, including: 
  1. Provide quick access to actionable data insights
  2. Improve reaction times with inventory prioritization
  3. Reinforce your supply chain, strengthen the global supply network 

To learn more about these steps to optimising global supply chains read here.

COVID-19 implications for your non-EU workforce in the UK
Clyde & Co

Clyde & Co have provided a useful summary of answers to key questions relating to the retention and movement of UK based non-EU workforce. Follow the link to find answers to the following questions and more: 
  • Can individuals still submit their UK visa applications?
  • When will application centres reopen?
  • What if an individual's UK leave/visa is expiring/has expired?
  • As a Tier 2 Sponsor, are we still required to notify the Home Office of every change in a migrant's circumstances?

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