Thinking productively about the future
In today’s world of accelerated change, companies frequently will find themselves in situations in which they don’t know what is going to happen next. With so much uncertainty and few straightforward answers, it is easier to focus on near-term actions and “getting things done.”
Preparing for an unknowable future is another matter entirely, but it’s just as important — it can show you new opportunities and prepare you for potential disruption, which are both outcomes that can lead to greater success. But this kind of preparation requires a different mind-set than the one that reacts to events; it needs a new set of practices that allow you to explore topics that are not yet important to your business.
Five science-based body language habits that will help you master video conferencing
Video-conferencing looks here to stay, which means there’s heightened importance given to learning how to conduct ourselves through the medium. But while companies like Zoom and Cisco (WebEx) are constantly innovating their conferencing products, many of us users seem bent on sticking to our old, bad video habits.
Here are a few, science-based, body language habits that can potentially improve your video presence:
- Give enough space in the camera to see more than just your face—body movements matter more than facial expressions.
- Good posture makes you more assertive and confident.
- If interviewing, remember the “Head, Shoulders, Knees and Toes” basics of interview body language.
- Don’t overdo it on mirroring the other person.
- Avoid video and face-to-face if you fear manipulation in negotiation.
Speaking to customers in uncertain times
MIT Sloan Review
Businesses are increasingly operating in a low-trust world. The levels at which people mistrust government, traditional media, and social media are high — and rising. Companies increasingly struggle to maintain consumer confidence on issues such as data collection and privacy, the use of artificial intelligence, and environmental practices.
In this new world, where face time is minimised and physically distanced, and where conversations increasingly occur via even more socially distant phones or keystrokes, it is critically important to consider how we are speaking to customers. By paying attention to language and tone, organisations can reduce customer anxiety and build trust in these challenging times.