C-Suite Intelligence 10th November 2020

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CIOs: Brace for shift to 5G


5G is on the verge of transforming wireless connectivity. It is also likely to introduce cross-functional management challenges, from cybersecurity to compliance concerns and reputation risk.

Adoption over the next several years is likely to affect many areas and layers within organisations, including:
  • Governance. 5G networks are likely to increase data and compliance implications, leading to the development of new security strategies and operating models. Organisations may need newly documented policies, standards, and controls.
  • People. Increased data may lead to a rise in demand for security professionals who are trained with new skills. Leaders may need to consider how to recruit, upskill, and retain talent to meet evolving expectations.
  • Process. With its higher bandwidth, lower latency, and greater device support, 5G may require organisations to prepare for robust interoperability, enhanced protocols, and strong security for IP.
  • Technology. 5G enables applications that need faster connectivity and greater reliability through features such as a new trust model and identity management; radio access and core network security.


The great COVID teamwork divide


INSEAD has conducted a survey with 500 professionals around the world about how teams are impacted by COVID.

45% of respondents said their team’s level of connectedness had declined since COVID-19 and 31% said it had improved. Three key levers were identified that predicted whether a team’s cohesion was growing or devolving in the wake of the pandemic.
  1. Harnessing the communicative power of new technologies.
  2. Designing new interaction rituals for the virtual format.
  3. Leveraging the opportunity to show compassion and care.

Human behaviours: Understanding decision making for a successful cyber strategy


A post-COVID-19 world requires a new cyber awareness and influence strategy as organisations move towards an increasingly virtual workforce.

A 360 degree view of an individual’s perceptions and mindsets will be needed to address the ‘human side’ of cybersecurity, and allow for the design of tailored interventions for change. A combination of traditional and behavioural approaches are critical to measuring cyber behaviours in a holistic manner. Here are three key areas organisations can focus on to foster these behaviours:
  • Use research-based behavioural techniques: Behavioural surveys, scenario testing and situational judgement tests can help CISOs and executives understand the individual and environmental drivers of poor cyber behaviours.
  • Identify time-sensitive teachable moments: Organisations should explore ‘just in time’ learning techniques that leverage behavioural economics concepts and provide real-time feedback that reinforces the desired behaviour.
  • Use a combination of traditional and behavioural approaches to measure behavioural change: Understand the ‘why’ of decision making by analysing perception and mindset related metrics and the ‘what’ by understanding the metrics obtained from cybersecurity tools and technologies.

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